If you have submitted a ticket regarding any performance issues with your AliveCor device, you will receive an email requesting to verify the information listed below:
- Phone Number
- AliveCor Device Serial Number
AliveCor must request or verify this information for any customer that reports an issue with one of our products due to an FDA requirement. If you would like some additional information on the specific FDA regulation which states that AliveCor must request this information, you can select the link below. After selecting the link, scroll down to section E to see these specific FDA requirements.