Getting Started

Purchasing

• Are Kardia products covered by insurance?
• Is Kardia available in my Country?
• What payment options exist on alivecor.com?
• How can I cancel my order?
• When will my credit card be charged?
• How can I track my order?

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Before You Buy

• What phones and tablets are compatible with KardiaMobile?
• Do I need to buy a clip, case or Carry Pod with KardiaMobile?
• What watches are compatible with KardiaBand?
• What are the system requirements for using SmartRhythm monitoring?
• Do I need an Apple Watch with a cellular connection?
• Does KardiaBand work with Android watches?

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Getting setup on my phone, tablet or watch.

• How do I download the Kardia app?
• Can I download the Kardia app onto my Apple iPad?
• Why does the Kardia app ask me to enable my microphone?
• How do I install the Kardia watch app to my Apple watch?

Creating an Account

• How do I create an account?
• Do I need to create an AliveCor account?
• What is a Physician Code?

Your first EKG

• How do I take my first EKG?
• Why is there a 24 hour lockout from EKG functionality after my first EKG?
• Will I have to pay for a result of each EKG?
• My first EKG did not give me a result right away, will this happen every time?