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  1. AliveCor Support
  2. Troubleshooting

Troubleshooting

Solutions to common problems.

Pairing and Recording Help

  • No Signal or Weak Signal with my KardiaMobile 6L
  • Why am I getting an error that says my EKG recording was Interrupted?
  • Why am I getting an error that there is electrical interference?
  • Why do I need to grant location permissions to use KardiaMobile 6L with my Android device?
  • How do I switch which Kardia device I am using?
  • What to do if I see a "Connect to your KardiaMobile 6L" error when I am trying to record?
See all 22 articles

Setup Problems

  • The Kardia watch app is not listed for installation in the "Watch"?

Recording and Algorithm questions

  • What should I do if my KardiaMobile stops working or I can not get a signal?
  • I keep getting recordings that look noisy and with an “Unreadable” results. What does that mean and how can I prevent it?
  • Why is the ECG upside-down? How do I adjust ECGs that have been recorded upside-down?
  • Possible AFib found to be Normal by Technician over-read

App Problems

  • Why has my Clinician Review report not arrived on schedule?
  • Activity Monitor on Apple Watch shows incorrect readings
  • My app errors when logging in and says "Something Went Wrong. Unsupported URL"
  • I don't seem to have microphone access, how do I fix it?
  • Why does my Apple Watch screen go blank while recording my EKG?
  • No Signal or Weak Signal with my KardiaMobile
See all 8 articles

Still have questions?

Contact Support

Phone: (855) 338 8800

International Phone: Please click here for information

(English Only)

Email: support@alivecor.com

Mon-Fri 8am-8pm EST (1pm - 1am GMT)

Sat & Sun 10am-7pm EST (3pm - 12am GMT)

©2021 AliveCor, Inc. All Rights Reserved. US Patent Nos 8,301,232, 8,509,882 and Patents Pending. AliveCor and Kardia are trademarks of AliveCor, Inc. in the United States and other countries.