Troubleshooting
Solutions to common problems.
Pairing and Recording Help
- No Signal or Weak Signal with my KardiaMobile 6L
- Why am I getting an error that says my EKG recording was Interrupted?
- Why am I getting an error that there is electrical interference?
- Why do I need to grant location permissions to use KardiaMobile 6L with my Android device?
- How do I switch which Kardia device I am using?
- What to do if I see a "Connect to your KardiaMobile 6L" error when I am trying to record?
Setup Problems
Recording and Algorithm questions
- What should I do if my KardiaMobile stops working or I can not get a signal?
- I keep getting recordings that look noisy and with an “Unreadable” results. What does that mean and how can I prevent it?
- Why is the ECG upside-down? How do I adjust ECGs that have been recorded upside-down?
- Possible AFib found to be Normal by Technician over-read
App Problems
- Why has my Clinician Review report not arrived on schedule?
- Activity Monitor on Apple Watch shows incorrect readings
- My app errors when logging in and says "Something Went Wrong. Unsupported URL"
- I don't seem to have microphone access, how do I fix it?
- Why does my Apple Watch screen go blank while recording my EKG?
- No Signal or Weak Signal with my KardiaMobile